Returns & Refund Policy
Last updated: [2026-6-30]
We want you to love your Taelova purchase. If something isn’t right, we’re happy to help with a return or exchange.
1. Return Eligibility
Items may be returned within 7 days of the delivery date, provided they are: - Unworn, unwashed, and undamaged - In their original condition with all tags attached - In the original packaging, where applicable
2. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged: [final sale items, e.g., intimates, swimwear, sale items marked “Final Sale,” gift cards, worn items].
3. How to Start a Return
To initiate a return, please contact us with your order number and the reason for return. We will provide instructions and, if applicable, a return shipping label.
4. Return Shipping Costs
Return shipping is free for defective or incorrect items. For all other returns, a prepaid return label will be provided and the shipping cost will be deducted from your refund.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within [5–10] business days. Please note that your bank or card issuer may take additional time to post the refund to your account.
6. Exchanges
If you’d like a different size or color, please contact us at [support email] to arrange an exchange, subject to availability.
7. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within [X] days of delivery at [support email] with photos of the item, and we will arrange a replacement or refund at no additional cost to you.
8. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please first check with your bank or card issuer, as processing times vary. If you still have concerns, contact us at [support email].
